Frequently Asked Questions
Most frequent questions and answers
What iOS version is required to use Callipeg?
Callipeg is developed and tested on iPadOS 13 on the iPad. It required iPadOS 13 or newer to install. The app is only available on iPad, not on iPhone.
How much does Callipeg cost?
You can access Callipeg for 0,99€/month, 9,99€/year or as a permanent purchase for 49,99€. The purchase is made within the app (and not in the AppStore) when you open Callipeg for the first time. Download Callipeg from the AppStore, open the app and choose the payment option fitting your needs in the price panel. You will have to fill your Apple account info to purchase the app. Even if you purchase Callipeg from the app, it is still linked to the App Store and Apple is in charge of your payment like it is when you purchase apps from the App Store.
How to backup my animation work?
Callipeg saves automatically your shot every 30 seconds and each time you go back to the Studio. Also, by default, the backup is set to save on .peg file every 30 minutes, up to 5 files saved. You can find these backup files in your Files app > On my iPad > Callipeg > Backups. You can set your Backup preferences in the Settings panel > General tab. If you want to secure your files even more, you can export your .peg files to another folder (within your iPad or through a Cloud service).
How to use Callipeg?
Written documentation and video tutorials are available on callipeg.com/learn/ . This documentation is available is English, French, Japanese and Chinese.
How many layers and sheets can I have in my shot?
Only the number of sheets matters. You can have as many layers as you want, until you reach the sheets limit. This limit depends on the storage of your device. The size of one sheet equals the length of the shot in pixels multiplied by the height of the shot in pixels multiplied by 4 bytes. Here is how to estimate your possible number of sheets depending on your remaining available storage : (remaining available storage in bytes / (height of your shot in pixels x length of your shot in pixels x 4)) / 3 = number of sheets you can add in Callipeg This calculation includes a rough estimation of the size of undos and backups, but this will depend on how many actions you do, the backup number you have set and other conditions. So consider this as a very rough estimation to have an idea of how many sheets you can add. So for example if you have 50Gb left on your iPad storage and a 1920×1080 pixels shot, you can add (50 000 000 000 / (1920x1080x4))/3= 2009 more sheets in the app. The performance of navigation and fluidity of drawing will also depend on your iPad processor.
Which styluses can I use with Callipeg?
Callipeg is currently only compatible with the Apple Pencil (1st or 2nd generation).
How to become a beta tester?
We have beta testers from the animation industry to get the feedbacks we need to implement production features. The beta testing is not currently open to other artists.
How to update Callipeg?
To update Callipeg, go to the App Store and tap on your profil picture in the top right to access your Account menu. Tap on Purchases or Subscriptions depending on how you are accessing Callipeg. You will find the list of all your apps. Next to Callipeg icon, if you see Open: your app is the current version. If you see Update: tap on it to update Callipeg.
How to modify my subscription plan?
Go to the App Store and tap on your profil picture in the top right to access your Account menu. Tap on Subscriptions and on the Callipeg icon in the Active tab. You can there tap on the other subscription option you want to get, or on Cancel subscription. To purchase the permanent version of Callipeg, you will have to wait for your subscription to end. Then, when you go back in Callipeg, the price panel appears and you can select Permanent Purchase, fill your Apple account information and purchase Callipeg permanently.
What shot definitions are possible to work on?
You can choose the definition of your shot in pixels. For example 1920×1080 pixels, 2K or 4K. The performance will depend on your storage (to store sheets, layers, undos,…) and the processor of your device. We strongly recommend to work with 1920×1080 pixels shots for better performances.
You can export to several files formats: – peg (Callipeg file) – mp4 – gif – png sequence or still image, with possibility of exporting with structure (one folder per layer which contains one .png file per frame or per sheet)
What formats can I export a shot to?
You can export to several files formats: – peg (Callipeg file) – mp4 – gif – png sequence or still image, with possibility of exporting with structure (one folder per layer which contains one .png file per frame or per sheet)
What formats can I import into a shot?
You can import .peg files from the Import button in the Studio. You can also import .jpg and .png images directly in your shots with drag and drop from another app or through Import in the radial menu of your sheets. In future versions we will add the possibility to import videos and sounds.
What languages are available in Callipeg?
Callipeg is available in English, French, Japanese and Chinese. The language depends on the Languages/Regions settings of your iPad.
What to do if Callipeg crashes?
If you encountered any bug or issue using Callipeg, please contact us through our contact form. You can also join us on Discord to give us your feedbacks, suggest your ideas and share your work with other users.